General terms and conditions and use of the website
OCEAN ADRIA d.o.o.
Kalingerjeva 5, 1000 Ljubljana
Tax number: SI26330075
Registration number: 6677070
TRR: SI56 6100 0001 1146 229, Delavska hranilnica d.d.
tel.: 00386 70 770 356
The company is registered with the District Court of Ljubljana under entry no. 2014/38812.
General terms and conditions Webshop Okay.si have been prepared in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of GZS and international codes for e-commerce.
Manager knitted trade Okay.si (hereinafter referred to as “Okay.si” or “online store”) is the enterprise of OCEAN ADRIA Ltd., Kalingerjeva 5, 1000 Ljubljana (hereinafter referred to as “provider”).
By using the website you agree to the terms and conditions that are valid at the time of purchase (online award of the contract), we ask that you only read these.
Company OCEAN ADRIA d.o.o. reserves the right to change the Terms and Conditions online Okay.si.
Types of users
By registering on the website www.okay.si you become a member Okay.si. The right to purchase at the online store Okay.si have registered members and guests who make a quick purchase and prior purchases do not need to register.
Upon registration in the store to obtain a visitor username and password, which you can log in to the online store. If a user wants to replace email address or password with another, it can be done so under costumers profile ‘My Account’.
Accessibility of information
Online store Okay.si is committed to customer always provide the following information:
- a) the identity of the company (name and place of business, register number)
- b) contact details which enable fast and efficient communication (e-mail, phone)
- c) main characteristics of the goods or services (including after-sales services and guarantees)
- d) availability of products (each product or service that is offered on the site, should be available within a reasonable period of time)
- e) delivery of the product or the execution of services (mode, place and time of delivery)
- f) all prices must be clearly and unambiguously defined and it must be clear whether they contain taxes and transport costs,
- g) the method of payment and delivery
- h) the duration of the offer,
- i) the period within which it is possible to withdraw from the contract and conditions for withdrawal; In addition, also on whether and how much it costs the buyer to return the product,
- j) an explanation of the appeal process, including all the information on the contact person or department for contacts with customers.
Offer of products and prices
Prices of products in the online shop Okay.si are expressed in euros and do not include shipping costs. Prices do include VAT – this is calculated on the basis of 1.odstavka 94.člena Law on Value Added Tax (the company is liable for VAT).
Due to the nature of the online supply and prices online Okay.si updated and changes often and quickly. In the event that the items are out of stock, it is also clearly indicated.
Price online Okay.si is the same for both the registered members and visitors to the online store. Prices are valid at the time of contract award and have a predetermined force. Prices are valid in the case of payment with the following methods of payment under the above conditions.
Company OCEAN ADRIA d.o.o. it reserves the right to change prices without notice.
Ordering and prices
The purchase agreement between an online store Okay.si and the buyer is concluded at the moment Okay.si buyer sent the first e-mail of confirmation of his order. From this moment on, all prices and other terms are fixed and apply to Okay.si as the buyer. In order to ensure the accuracy of delivery or. the accuracy of the data can Okay.si call the customer on his contact telephone number.
Purchase agreement (i.e., the first e-mail about the status of the contract) is electronically stored on the provider’s server.
The purchase process for legal persons is exactly the same as for a natural, albeit at the second step in the basket tick “I want to account to the company” and enter the necessary data.
Online store Okay.si provides the following methods of payment:
– Cash on delivery of goods delivery service DPD or GSL
– By transfer to an account manager Webshop Okay.si – Ocean Adria l.l.c. (On the basis that the contract). After making a payment to the account manager – Ocean Adria d.o.o. the customer account and send the products to the delivery service respectively. the buyer can personally take the goods the next working day after the payment, at Kalingerjeva 5, 1000 Ljubljana ranging from 10:00 to 16:00., depending on what is marked on the request.
The cost of packing and shipping for purchases above 60.00€ are free of charge, to 28.99€ is the cost of packing and shipping 3.90€, from 29.00€ to 59.99€ the price of packing and shipping is 2.60€. Possible is also a personal commitment to: Kalingerjeva 5, 1000 Ljubljana ranging from 10:00 to 16:00. In this case, the previous state payment orders (transfer to the account manager Webshop Okay.si – Ocean Adria d.o.o. on the basis of the confirmed orders). In personal collection cost of the acquisition is not. At the reception point Okay.si in Ljubljana is not possible to pay by cash or by debit or credit card. Personal takeover is possible each subsequent working day from 10:00 to 16:00 or by prior arrangement.
Note that these conditions and the cost of packing and delivery are only valid within the Republic of Slovenia. For delivery to other countries they will be charged shipping costs according to the rates of the delivery company. Also, the buyer shall bear the costs of benefits in countries outside Slovenia.
Online store Okay.si after payment in the delivery of the ordered products to the customer accompanied by the original invoice.
The invoice looks at the price and all costs relating to the purchase. The buyer is obliged to check the accuracy of the information before placing an order. Later, given the objections as to the correctness of invoices issued are not included.
Codes for a discount on the order
Discount codes to order or promotional codes brings various benefits for buying on an online store Okay.si. Active code can be found on the advertises on the cover page of the online store. Code brings various benefits of the various gifts of the discount per order. Each code is always limited in time to take advantage of it, in this limited period of time, otherwise it is invalid. Promotional codes are not compatible with other campaigns.
Use Discount code per order:
– Select the items you want to buy and put them in the cart.
– In the web cashier at the first step in the “promotional code” enter a specific promotional code and click “confirm”.
– For one purchase can be enforced only one coupon code per order.
– Discount code to order: apply to the purchase of goods and does not apply to shipping costs except where explicitly specified that discount code to order: includes the cost of shipping.
– When you enter the discount code in order, the value of the code Discount Order – automatically deducted from the price of your order. Remaining amount it still needs to be payed.
Withdrawal of the goods ordered
For contracts concluded at a distance, the consumer (Article 43c after ZVPot) the right to fourteen (14) days of the company e-mail address (firstname.lastname@example.org) intention to withdraw from the contract without having to be stating the reasons for its decision. The return of the goods received in the company during the period of withdrawal is considered to be a message of withdrawal. The consumer shall, within 14 days after notification of the cancellation of a contract to be returned undamaged and unopened goods, unless the item is destroyed, damaged, lost, or its quantity is reduced, without the fault of the consumer. The consumer returns the goods to the following address: Okay.si – Ocean Adria d.o.o., Kalingerjeva 5, 1000 Ljubljana. Upon receipt of the consumer goods company in accordance with the law to recover any payments made. The only cost to the consumer in relation to the cancellation of the contract is the direct cost of returning the goods. Shipments with ransom will be accepted.
Consumer goods on return sends the invoice for the goods and personal information and bank account to which it wishes to receive the returned payment. Refunds will be made within 14 days of receipt of the notification of withdrawal, or. within 14 days of receipt of the return products.
In the case of a withdrawal, which was utilized promotional code or discount code in order these funds are considered as discount order: and the user does not return. TRR user will only be refunded the amount paid, and the user at the same time returns the promotional code in the form of a new code. Gift voucher for a withdrawal be considered as a means of payment and returned to the user as a voucher.
Protection of personal data
Company OCEAN ADRIA d.o.o. it undertakes to protect the data on customers and members (personal data, data on purchases). All information acquired by the online store Okay.si and the data collected to be used exclusively for order fulfillment (sending information material, tenders, invoices) and other necessary communication with members.
Information about our customers is protected in accordance with the Law on the protection of personal data, and in any case will not be disclosed to third respectively unauthorized persons. For the protection of personal data is liable to the user in a way that ensures the security of your e-mail address, user name and password.
Okay.si will contact users of distance communication only if a user does not explicitly object, and in accordance with the provisions of the Electronic Communications Act-1. Electronic bulletin and / or SMS messages will be clearly and unambiguously marked as advertisements, the sender will be clearly apparent, various campaigns, promotions and other marketing techniques will be marked as such.
It will also clearly set out the conditions of participation in them, and otherwise it will be clearly written out how to unsubscribe from receiving advertisements. If the customer wishes not to receive advertising messages will Okay.si explicitly respected.
Online store Okay.si and all data on it, images, articles, graphics and video elements on the website are protected by copyright law and may not be reproduced or used without prior written permission. Okay.si mark and logo are owned by the Ocean Adria d.o.o.
Complaints and disputes
Provider respects the existing consumer protection legislation. The provider is after all reasonable efforts to comply with its duty to establish an effective system for dealing with complaints and designate a person, which, in case of problems, the customer can connect the phone or by e-mail. The appeal shall be submitted via email email@example.com. Complaint procedure is confidential. Providers will within five working days confirming that it has received the complaint, inform the customer how long it will be dealt with and kept informed of the proceedings.
Okay.si recognizes that the essential characteristic of consumer dispute, at least as far as solving the case, its asymmetry between the economic value of the application and the costs incurred in resolving the dispute. It is also a major obstacle to the consumer to initiate proceedings before the court. Therefore, Okay.si seeks their best to resolve any disputes amicably.
INFORMATION AND NEWSLETTER
The user agrees that when signing up to our e-newsletter will be periodically informed about the news on the site, new services and promotions. Users with completed orders agree to the voluntary deregistration are applying to the e-newsletter. Okay.si commits to the email address the user will not in any way abused or forwarded to third parties. The user can at any time unsubscribe from receiving the newsletter.
Okay.si team wishes you a pleasant shopping experience.